| Factory
Service Return Form |
| New Radio Warranty Form |
| Manuals & Pinouts |
Loaners and Express
Service
Loaners/Rentals? Sure! But, if you want
your own radio back in a real rush, there's Express
Service. For an extra $100
Narco can provide Express Service which is a custom solution to your
individual problem. You must call for details and
return authorization number before Express Service can be provided..
We know Narco radios
inside out
We've probably seen your problem before, so we spend less time
in blind troubleshooting. Narco's technicians are the best in the
business, and they are supported by the engineers who designed your
radio and the manufacturing staff that built it. You won't find as much
service firepower and expertise under one roof anywhere.
The Oldest Avionics
Company In General Aviation
Narco Avionics is over 60 years old. As a result there are
thousands of our radios in service that are well over 20 years old. As
one might imagine it is extremely difficult for Narco to maintain parts
vendors and field technical training for many of these older radios.
Therefore, we feel our customers are best served by having these older
products sent directly to the Narco factory for service. (Please click here for a list of
older unserviceable products)
Up to
date upgrades.
While we have your radio, we update it with the significant
modifications that have been incorporated since its manufacture. This
brings new convenience to you, and extends the service life of your
radio, too.
90 Day Service
Warranty.
Narco offers 90 day limited warranty on most models of radios
that it services. Click here for a copy of the warranty policy: Warranty Policy
Information.
Special Support
Programs
There's much more to Narco factory
service than repairing a NAV/COM or transponder. Here are some special
programs:
* Re-certification of ELT 910 with fresh NARCO battery pack.
* HT-800/830/870 repairs.
* COM 810/811 upgrade to COM 810+/811+
* Ground station certification.
Sooner
or later, even a good radio is going to need
some help.
Modern
avionics are much, much more reliable than just a decade ago. The
digital revolution in avionics that introduced conveniences such as the
frequency storage/transfer feature found on Narco MK l2D+'s and the
extensive surface mount technology used in the NAV122/D also extended
MTBFs significantly.
But it's a tough world out there on the other side of your instrument panel. Heat, vibration, high humidity, abuse, and salt-laden moisture are just some of the forces which can strain any brand of radio past the breaking point.
Although the cost of modern avionics, in real terms, has declined sharply over the past decade, the cost of field service has not That's why it makes sense to send your radio in for factory service when you suspect a complex problem. Send it yourself. There will be a minimum of two hours labor charged for any product returned for service or checkout.
Send your unit directly to Narco's factory service department:
Narco
Avionics Factory Service
270 Commerce
Drive
Suite 200
Fort
Washington, PA 19034
USA
Include all available details concerning the
problem and credit card information (VISA or MC only)
along with your return address, phone number and your e-mail
address.
Estimates in
advance of repair will not be provided unless specifically requested on
paperwork by customer.
Units will not be examined until payment
method has been
submitted.
Pack your unit securely and safely and insure it for full replacement
value.
For international shipments we recommend that you
use FedEX or UPS
to help reduce customs issues and shipping delays.
If you have an unusual service problem or need
special shipping instructions
please call Narco and ask for Customer Service at (800) 223-3636
Additional Information For Part 121, Part 125, Part 129, Part 135 or Foreign Carriers.
|
|
|
Click here for Narco Technical Publication Index Information. |
Narco Avionics, Inc.
270 Commerce Drive
Suite 200
Fort Washington, PA 19034
Tel. (800) 223-3636 (215) 643-2905 FAX (215) 643-0197